Technical Support
FAQ's
Q: Where/how can I learn SofTap®?
Q: Does the Hand Method hurt?
Q: Does is look good?
Q: I use a machine method to implant permanent color; can I still learn the SofTap® hand method?
Q: I use a machine method to implant permanent color; can I still use SofTap® colors?
Q: Can the hand method implant color as deep as a machine?
Q: How do I know what color to choose?
Q: How do I know which needle configurations to use?
Q: What is the shelf life of your pigments?
Q: How often should I refresh a client's color?
Q: What are the Post Treatment Instructions for SofTap® procedures, and where can I get a copy to give to my clients?
Q: Can I put eyeliner pigment in the grey line or "wetline/inner rim" area of the eyes?
Q: Is BlockAid safe to use for anesthetizing the eyeliner area?
Q: Is Minnerva II safe to use for anesthetizing the eyeliner area?
Q: Is Lightning safe to use in the eyeliner area?
Q: I used Lightning as directed, but the treatment area just turned darker and didn't come off. What should I do?
Q: Why does color flake off during the healing process?
Q: What can I do to correct a red/orange eyebrow?
Q: Where/how can I learn SofTap®?
Q: What if there are no trainers in my area?
Q: I would like to learn more or take a refresher class, what can I do?
Q: How long are SofTap® classes? How much time do I need to allow?
Q: How do I get certified in my state?
General
Q: Where/how can I learn SofTap®?
A: Certified Trainers who specialize in the SofTap® method are listed on our Trainers Page.
TOP
Q: Does the Hand Method hurt?
A: SofTap® is the gentlest method you will find for implanting permanent color into the skin. The sensation is said to be similar to tweezing. Topical anesthetic is required for lip and eyeliner procedures.
TOP
Q: Does is look good?
A: Yes, with the SofTap® method, you can have natural looking makeup, 24/7. It is easy to avoid harsh, dark, and unnatural permanent makeup with the SofTap® hand method.
TOP
Q: I use a machine method to implant permanent color; can I still learn the SofTap® hand method?
A: Yes, the hand method is a great option and a useful skill for all permanent cosmetic professionals! Some may find the hand method more comfortable for certain procedures (such as eyeliner or hair stroke eyebrows) or days where access to a machine is difficult.
TOP
Q: I use a machine method to implant permanent color; can I still use SofTap® colors?
A: Yes, our colors are compatible with all permanent makeup machines.
TOP
Q: Can the hand method implant color as deep as a machine?
A: Yes! A common misconception is that the hand method cannot implant color as deeply, but in fact we can go just as deep as any other method. The hand method is used to go even deeper than machines in correction procedures where machine implanted ink needs to be adjusted.
TOP
Q: How do I know what color to choose?
A: See our detailed Color Guide for information on color theory and some tips for choosing color.
TOP
Q: How do I know which needle configurations to use?
A: See our Needle Guide or Quick Needle Guide for some tips on selecting needles.
TOP
Q: What is the shelf life of your pigments?
A: Each pigment has an expiration date stamped into the seal of the packaging. This is usually three years after the purchase date.
TOP
Q: How often should I refresh a client's color?
A: This varies between clients and technicians, colors, and techniques. In general, in order to keep permanent makeup looking fresh and natural, we recommend a touch up every two years for light brows and eyeliner, every five years for medium brows and dark eyeliner, and probably once in ten years for lips. Lips usually retain color very well once they are successfully implanted.
TOP
Technical
Q: What are the Post Treatment Instructions for SofTap® procedures, and where can I get a copy to give to my clients?
A: You can download/print our Post Treatment Instructions here.
TOP
Q: Can I put eyeliner pigment in the grey line or "wetline/inner rim" area of the eyes?
A: No, implanting color in the grey line of the eyes can damage meibomian glands and cause a number of health concerns including dry eye.
TOP
Q: Is BlockAid safe to use for anesthetizing the eyeliner area?
A: Yes, BlockAid can be applied near the lash line, but under no circumstances should you allow the anesthetic to get into the eye. If anesthetic gets into the eye, flush with plenty of water/eye drops for several minutes. Always ask your client if they feel any burning sensation that might indicate that anesthetic is leaking into the eye area.
TOP
Q: Is Minnerva II safe to use for anesthetizing the eyeliner area?
A: Yes, Minnerva II can be applied near the lash line, but under no circumstances should you allow the anesthetic to get into the eye. If anesthetic gets into the eye, flush with plenty of water/eye drops for several minutes. Always ask your client if they feel any burning sensation that might indicate that anesthetic is leaking into the eye area.
TOP
Q: Is Lightning safe to use in the eyeliner area?
A: Yes, Lightning can be applied in this area, but under no circumstances should you allow Lightning to get into the eye. If Lightning gets into the eye, flush with plenty of water/eye drops for several minutes. Always ask your client if they feel any burning sensation that might indicate that Lightning is leaking into the eye area.
TOP
Q: I used Lightning as directed, but the treatment area just turned darker and didn't come off. What should I do?
A: Sometimes Lightning takes pigment out instantly, and sometimes it turns the area darker at first. This is nothing to worry about. This dark area will scab over during the healing process and eventually fall off after a few days, leaving a nice, clean area of skin. Be sure to inform your client not to pick off the scab! This can cause damage to the skin and may disrupt pigment removal.
TOP
Q: Why does color flake off during the healing process?
A: This can happen for a number of reasons, but it usually has to do with skin type. Older skin, more weathered skin, and drier skin may flake color off during the healing process. There should be color underneath flaking areas after the skin has healed, if not, these areas need to be filled in on the client's touch up. This is one of the many reasons to offer and schedule a free touch up with your clients after their first visit.
TOP
Q: What can I do to correct a red/orange eyebrow?
A: Apply Lime-Aid directly over the red/orange brow, and then implant fresh SofTap® color right over the treatment area. The Lime-Aid serves to cancel out the red/orange, and the end result will be the new chosen SofTap® eyebrow color. If the redness is very severe, you can implant Lime-Aid, wait until this has healed, and then determine whether more is needed before you decide to apply fresh color. If the redness is not severe, consider implanting a SofTap® Cool color to cancel out the faded red and give a natural ash brown. Correction cases vary depending on the severity of the faded color.
TOP
Q: What can I do to correct a blue/gray eyebrow?
A: If the client wishes for warm brown eyebrows, implant Orange-Aid over the blue/gray brows. If the client wishes for ash brown brows, implant Lemon-Aid over the blue/gray brows. Fresh brow color can be implanted directly on top of the treatment area. If the blue has faded, consider just implanting a warm brown such as Caramel over the area. This may be enough to block out the faded blue and give a nice, natural eyebrow color. Conversely, if the blue/gray is very severe, implant Lemon-Aid or Orange-Aid and wait for this first implantation to heal before you implant fresh color. On the second application, you can apply more Lemon-Aid/Orange-Aid before a new brow color if you feel that this is needed. Correction cases vary depending on the severity of the faded color.
TOP
Education
Q: Where/how can I learn SofTap®?
A: Trainers who specialize in the SofTap® method are listed on our Trainers Page.
TOP
Q: What if there are no trainers in my area?
A: Students often travel to find the right trainer for them. It is essential that hands-on individual training be given to students learning the SofTap® method, so be sure to take some time off for training if you need to.
TOP
Q: I would like to learn more or take a refresher class, what can I do?
A: Many trainers offer Continuing Education and Advanced SofTap® classes; ask your instructor if they offer this service.
TOP
Q: How long are SofTap® classes? How much time do I need to allow?
A: This varies between trainers; classes are tailored according to the requirements of individual states and the needs of each student. All of our trainers are independent contractors, so contact the trainer closest to you for more information.
TOP
Q: How do I get certified in my state?
A: Every state is different when it comes to laws regarding permanent makeup. Often information is available within your county's health department.
TOP |
